Welcome to your bookings page. Here you’ll be able to review the details of your upcoming and previous journeys and apply for refunds and compensation.
If you have Advance Single tickets for both your journeys and want to make a change to one, you may find a new Off-Peak Return fare is cheaper. A £10 admin fee for each ticket will be chargeable.
If you have Advance Single tickets for both your journeys but miss your outward leg, you may find that changing to an Off-Peak Return fare is actually cheaper. A £10 admin fee will be chargeable.
To change your tickets, you’ll need to visit a staffed GWR ticket office.
Your ticket is not applicable for a refund. Please call our support team on 03457 000 125, option 2 who can help.
This booking has been fully refunded already.
Refunds
You can claim a refund on an unused Anytime, Off-Peak or Super Off-Peak ticket. A £10 admin fee will apply. Advance tickets are non-refundable unless they are unused because your train was cancelled or disrupted. You can apply for a refund up to 28 days after the ticket's expiry.
Find out more about refunds and amendmentsCompensation
If you arrive at your destination more than 15 minutes late because your GWR train was delayed or cancelled, you can claim compensation. We need to receive your claim within 28 days of the delayed journey.
Find out more about Delay RepayNo cost is associated with this reservation
Follow these steps to get a reservation that you can print or show from your phone when you travel.
On the following screens please ensure you select the exact ticket type you currently hold in order for your reservation to be completed successfully.
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Please choose at least one of the options below:
Seat reservations are not available with all train companies.
We'll meet your requirements where possible.
Bike reservations are strongly recommended on our Intercity Express Train (IET) services and we cannot guarantee storage without one.
All other GWR services have space for at least 2 full-size bikes, which are available on a first-come, first-served basis.
Bike reservations are mandatory on the Night Riviera Sleeper service. You must bring your reservation with you to present upon request.
You can reserve up to two bike spaces - if there is room on the train. Find out more about bringing your bike on our trains.
Please be aware that other train operators may have a different bike reservation policy so you are advised to check before you travel.
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Bike reservations are strongly recommended on our Intercity Express Train (IET) services and we cannot guarantee storage without one.
All other GWR services have space for at least 2 full-size bikes, which are available on a first-come, first-served basis.
Bike reservations are mandatory on the Night Riviera Sleeper service. You must bring your reservation with you to present upon request.
You can reserve up to two bike spaces - if there is room on the train. Find out more about bringing your bike on our trains.
Please be aware that other train operators may have a different bike reservation policy so you are advised to check before you travel.
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This is how your reservation will look:
You're booked on this train - You can sit in any vacant seat(s) for your class of travel
Coach: Seat(s):
Seat reservation(s) have not been possible for your chosen service.
x bike space(s) reserved
Coach: Place(s):
Bike reservation(s) have not been possible for your chosen service.
You're booked on this train - You can sit in any vacant seat(s) for your class of travel
Coach: Seat(s):
Seat reservation(s) have not been possible for your chosen service.
x bike space(s) reserved
Coach: : Place(s):
Bike reservation(s) have not been possible for your chosen service.
Please view details to check your reservations have been successful.
Bike reservations are strongly recommended on our Intercity Express Train (IET) services and we cannot guarantee storage without one.
All other GWR services have space for at least 2 full-size bikes, which are available on a first-come, first-served basis.
Bike reservations are mandatory on the Night Riviera Sleeper service.
Find out more about bringing your bike on our trains.
Please be aware that other train operators may have a different bike reservation policy so you are advised to check before you travel.
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